Customer Service Week

How does it feel being attended to by the C.E.O at the reception when you visit an organization? How does it feel being answered by the Managing Director at the switchboard when you make a call to enquire for something? Or maybe how does it feel when your post on a company's official page is responded to by the Managing Director? Customer Service is at an all-time-high and in style, hence apart from the CEO sitting at the reception and the M.D at the switchboard, the Customer Service Week encompasses alot of innovative and fun activities which give customers a red carpet welcome, to share their views and give feedback to the organization. Staff do engage in social events such as charity work, the management conducts motivational and educational sessions to the entire organization. Some service-oriented companies have embraced this new concept, which is due to be launched, officially in Kenya, in October, 2011. As companies look forward to the launching of this program, it is best to be proactive so as to have a competitive advantage over their competitors. It is my hope that all companies, in both public and private sectors, will accept, embrace and exercise it fully to their ability.